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At Homebloom, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy below.

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Returns

We accept returns on eligible items within 7 days of the delivery date.

To be eligible for a return, your item must:

* Be unused and in its original condition
* Be returned in its original packaging
* Include all accessories, manuals, and components (if applicable)
* Be accompanied by proof of purchase or your order number

We reserve the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

* Gift cards
* Clearance or final sale items
* Personalised or custom-made products
* Items that have been used, damaged, or altered after delivery
* Hygiene or personal care items (where applicable)

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How to Request a Return

To start a return, please contact us at:

Email: support.homebloom@gmail.com

Please include:

* Your order number
* Your full name
* The reason for the return
* Photos of the item if it is damaged or defective

Our support team will provide you with return instructions.

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Return Shipping Costs

* If you change your mind, you are responsible for the return shipping costs.
* If the item is faulty, damaged, or incorrect, Homebloom will cover the return shipping costs where required under Australian Consumer Law.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

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Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

* Your refund will be processed to your original payment method.
* Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless required by Australian Consumer Law.

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Exchanges

If you received a faulty, damaged, or incorrect item, we will gladly offer:

* A replacement (subject to availability), or
* A refund

To arrange an exchange, please contact us within 7 days of receiving your order.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery.
2. Email support.homebloom@gmail.com with:
    * Your order number
    * A description of the issue
    * Clear photos of the item and packaging

We will review your claim and work to resolve the issue as quickly as possible.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

* A replacement or refund for a major failure.
* Compensation for any other reasonably foreseeable loss or damage.
* Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.

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Contact Us

If you have any questions about returns or refunds, please contact us:

Homebloom

Email: support.homebloom@gmail.com

Business Hours: Monday – Friday

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Thank you for choosing Homebloom. We appreciate your trust and are committed to making your shopping experience simple, fair, and enjoyable.