Return & Refund
At Homebloom, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy below.
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Returns
We accept returns on eligible items within 7 days of the delivery date.
To be eligible for a return, your item must:
* Be unused and in its original condition
* Be returned in its original packaging
* Include all accessories, manuals, and components (if applicable)
* Be accompanied by proof of purchase or your order number
We reserve the right to refuse returns that do not meet these conditions.
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Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
* Gift cards
* Clearance or final sale items
* Personalised or custom-made products
* Items that have been used, damaged, or altered after delivery
* Hygiene or personal care items (where applicable)
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How to Request a Return
To start a return, please contact us at:
Email: support.homebloom@gmail.com
Please include:
* Your order number
* Your full name
* The reason for the return
* Photos of the item if it is damaged or defective
Our support team will provide you with return instructions.
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Return Shipping Costs
* If you change your mind, you are responsible for the return shipping costs.
* If the item is faulty, damaged, or incorrect, Homebloom will cover the return shipping costs where required under Australian Consumer Law.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
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Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
* Your refund will be processed to your original payment method.
* Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by Australian Consumer Law.
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Exchanges
If you received a faulty, damaged, or incorrect item, we will gladly offer:
* A replacement (subject to availability), or
* A refund
To arrange an exchange, please contact us within 7 days of receiving your order.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
1. Contact us within 7 days of delivery.
2. Email support.homebloom@gmail.com with:
* Your order number
* A description of the issue
* Clear photos of the item and packaging
We will review your claim and work to resolve the issue as quickly as possible.
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Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
* A replacement or refund for a major failure.
* Compensation for any other reasonably foreseeable loss or damage.
* Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under Australian Consumer Law.
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Contact Us
If you have any questions about returns or refunds, please contact us:
Homebloom
Email: support.homebloom@gmail.com
Business Hours: Monday – Friday
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Thank you for choosing Homebloom. We appreciate your trust and are committed to making your shopping experience simple, fair, and enjoyable.